Privacy Policy
Privacy Policy
Last updated: March 2026
1. Who We Are
Map Memoirs (“we”, “us”, “our”) provides memoir and life-story services, including inquiries, consultations, and production of written memoirs. This Privacy Policy explains how we collect, use, and protect your personal data when you submit our online form or otherwise interact with us.
2. What Data We Collect
We may collect the following information when you use our form or our services:
Identification and contact details (e.g., name, email address, phone number, postal address).
Memoir-related information (e.g., personal history, family stories, biographical details, photographs, dates, places, and other narrative content you choose to share).
Payment information (processed via our payment provider; we do not store full card details).
Technical data (e.g., IP address, browser type, device information, and usage data such as pages visited and time spent).
Some of the information you provide in your life story may qualify as “sensitive” personal data (for example, health information, religious or philosophical beliefs, sexual life, political opinions, or information about third parties).
3. How We Use Your Data
We use your data to:
Review and respond to your inquiry.
Provide, personalize, and improve our memoir services.
Communicate with you about your project, including timelines, drafts, and approvals.
Process payments and manage invoices and accounting.
Maintain our records and comply with legal or regulatory obligations.
Improve our website, forms, and user experience, and prevent misuse or fraud.
We will only process sensitive data where you have clearly chosen to provide it and where it is necessary to provide the memoir services you requested.
4. Legal Basis for Processing
Where applicable, we rely on the following legal bases:
Your consent (for collecting and using story content and any sensitive information you choose to share).
Contract performance (to provide the memoir services you request).
Legal obligations (for accounting, tax, and compliance).
Legitimate interests (to improve our services, ensure security, and manage our relationship with you), provided these do not override your rights.
You may withdraw your consent at any time, but this may affect our ability to continue providing services.
5. How We Share Your Data
We may share your data with:
Service providers who help us run our business (e.g., payment processors, web hosting, cloud storage, printing and shipping partners, email and communication tools).
Professional advisors (e.g., legal or accounting professionals) where necessary.
Authorities or other third parties where required by law or to protect our rights.
We do not sell your personal data.
When we use third-party providers, we require them to protect your data and use it only for the services they provide to us.
6. International Transfers
If your data is transferred outside your country or outside the European Economic Area (EEA), we will take appropriate safeguards required by law (for example, standard contractual clauses or equivalent mechanisms) to ensure that your data remains protected.
7. Data Retention
We keep your personal data only for as long as necessary for the purposes described in this Policy:
Inquiry data: retained for as long as needed to respond to your inquiry and for a reasonable period afterwards.
Project and memoir content: retained for the duration of our engagement and for any additional period needed to manage revisions, reprints, or support, or as required by law.
Payment and invoice records: retained for the period required by tax and accounting laws.
When data is no longer needed, we will securely delete or anonymize it.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data, in certain circumstances.
Restrict or object to certain types of processing.
Receive a copy of your data in a portable format, where applicable.
Withdraw consent at any time where processing is based on consent.
To exercise these rights, please contact us at: [Contact Email]. We may need to verify your identity before responding to your request.
9. Information About Third Parties in Your Story
When you share information about other people in your memoir materials, you are responsible for ensuring that sharing that information with us is lawful. Where appropriate, you should obtain their permission before including their personal information or sensitive details.
10. Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration, including secure connections (HTTPS) and restricting access to authorized personnel only. However, no system can be guaranteed 100% secure.
11. Cookies and Tracking
Our website and form may use cookies or similar technologies to improve performance and understand how visitors use our site. You can manage cookie preferences through your browser settings.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when the latest changes were made. If changes are significant, we will provide a more prominent notice where appropriate.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: hello@mapmemoirsdesign.com